Solar PV and Battery storage installation service
What is Solar PV and Battery Storage?
MAS Solar LTD (company number 15085279) trading as “mysoloenergy” Solar PV and Battery Storage installation service delivers fully operational and compliant home energy systems with Solar panels and should you choose, we can incorporate a battery storage system.
These Terms and Conditions cover the terms on which we sell, install, and deliver your Solar PV system and/or Battery Storage System. Please read these terms carefully prior to purchasing your Solar PV system and/or Battery Storage System.
We will only use your personal data in accordance our privacy policy, which is availableBy accepting the terms and conditions of this contract, you have declared that you have the authority to enter this contract and that you are over 18 (eighteen) years old. here: https://www.mysoloenergy.com/privacy-policy
Definitions
“We” are MAS SOLAR LTD (company number 15085279) trading as “mysoloenergy”. Related expressions like “us” or “our” should be read accordingly.
” You ” are the person who is purchasing the MAS SOLAR LTD PV system and/or Battery Storage System. Related expressions like “your” should be read accordingly.
” Battery Storage System ” means an energy storage device that stores electricity.
” Commissioned ” means the date when the Works have been completed, and your Solar PV system and/or Battery Storage System is live and operational.
“Contract Price “ means the total price set out in the Quote which has been paid by the purchaser of the MAS SOLAR LTD PV system and/or Battery Storage System to MAS SOLAR LTD.
” Energy ” means electricity generated by your Solar PV system, stored in your Battery Storage System, or exchanged with the grid.
” EPVS ” means Energy Performance Validation Scheme.
” RECC ” means the Renewable Energy Consumer Code.
” Microgeneration ” means small scale renewable energy generation technology.
” MCS ” means Microgeneration Certification Scheme.
” Permitted Development Rights ” means an automatic grant of planning permission which allow certain building works and changes of use to be carried out without having to make a planning application.
” Quote” means a written proposal issued by MAS SOLAR LTD detailing the scope of the product and service you are buying and estimated performance of the product which has been agreed with you.
“ Quote Acceptance ” means a written confirmation of acceptance of the Quote.
” SEG ” means the Smart Export Guarantee, an energy export tariff provided by some energy suppliers.
“Smart Export Tariff” means a tariff offered by a licensed energy supplier in relation to the SEG obligation.
” Solar PV ” means photovoltaics and/or solar panels.
” Survey ” means the technical/visual assessment undertaken at your property by our surveyor to assess the suitability of your property for a Solar PV and/or Battery Storage System installation.
“Fees” may apply once Terms and conditions have been accepted.
” Welcome Pack ” means the handover pack we send you once your system has been Commissioned and final balance settled.
“ Working Day” means any day other than a Saturday, a Sunday or a bank holiday as defined by the Banking and Financial Dealings Act 1971.
” Workmanship Warranty ” has the meaning given to it in clause 8.
” Works” means the sale, delivery and installation of the Solar PV system and/or Battery Storage System at your property as set out in the Quote.
1. Starting your Contract
- By accepting the terms and conditions of this contract, you have declared that you have the authority to enter this contract and that you are over 18 (eighteen) years old.
- You understand that our liability to you is limited and excluded, as set out in clause 10.
- The contract will start once either:
- (a) MAS SOLAR LTD receive an e-signed or signed “Quote Acceptance” or;
- (b) MAS SOLAR LTD receive the 25% deposit payment from you following the Survey.
2. MAS SOLAR LTD Information
- “mysoloenergy” is a trading name of MAS SOLAR LTD. We are registered in England and Wales with company number 15085279. Our registered office is at 9 St. Georges Yard, Farnham, England, GU9 7LW.
- Our VAT number is – 447716175
- All solar installations are signed off by MCS accredited installers if you are feeding back to the grid.
3. Cancellation
- You have the right to cancel your contract with us, at any point within 14 (fourteen) days of the earlier of accepting your Quote or paying your 25% deposit.
- In order to cancel your contract, please use the below Cancellation Notice and issue it to us via e-mail to aimee.tan@mysoloenergy.com Cancellation Form. Please see Clause 16 for further clarification on notices.
- If you cancel your contract with us, we will reimburse you in full for any initial payments you have made (including any deposit) if none of the goods and services outlined in the Quote have been delivered to you, installed or performed.
- We will reimburse you within 14 (fourteen) days of receiving your cancellation, any monies you are due with respect to your cancellation. Where goods have been delivered, we will reimburse you the earlier of 14 (fourteen) days after the day on which we have received the goods back or where you send evidence of sending the goods back (if relevant).
- If you cancel your contract at any time after the Survey has been carried out on your property you will not be entitled to a full 25% refund as we will have incurred operating costs to carry out your survey and issue you the information. You will be entitled to keep any reports or findings from the Survey conducted.
- Should your Quote need to change due to circumstances not within your control (for example, because we are unable to fit the number of panels initially anticipated), you will be issued a new Quote. This new Quote will entitle you to a new cancellation period of 14 (fourteen) days from the date the new Quote is issued.
- Your survey is still valid for a period of 30 (thirty) days following completion of the Survey and may be used as the basis of a new Quote for that period of 30 (thirty) days.
- Where goods or services have already been delivered or installed in respect of your Quote;
- (a) We will not issue any applicable reimbursement until all goods have been recovered from your property.
- (b) The level of reimbursement may be reduced for reasonable costs incurred by us for any goods, services, or provisions, we will endeavour to keep these costs to a minimum and will follow legislation as required.
- Should you wish that any Works commence within the cancellation period (including the Survey) you will need to confirm it to us via e-mail to aimee.tan@mysoloenergy.com. We will then inform you if it is possible for us to fulfil your request. We will not refund you for any works carried out during this period if subsequently cancelled.
- If goods or services are delivered within the cancellation period after you have issued us written notification via email and you decide to cancel the contract, clauses 3.7 (a) and (b) shall apply.
- Any reimbursements will be made to you via the same payment mechanism you used to make the 25% deposit unless you request otherwise.
- In addition to your right to cancel during the cancellation period, you also have the right to cancel should we be in serious breach of our obligations set out in the contract.
- If any of the equipment, products or goods we supply are faulty, damaged or not fit for purpose at the time of delivery or if there are serious delays to our service your sole remedy will be one of the following;
- (a) Reject the products, equipment or goods and receive a full refund; or
- (b) A repair or replacement; or
- (c) Receive a price reduction. You cannot seek any of the above remedies if you change your mind about purchasing any of the goods or services, or if you decide you no longer wish to have part of the Solar PV and/or Battery Storage System.
4. Your Quote and Placing an Order
- We will produce a Quote for you based on an initial remote online analysis of your rooftop using satellite imagery available at the time/date of enquiry.
- The Quote is an offer from us to you to enter a legally binding contract with us and is valid for 30 (thirty) days from the date it is issued.
- The Quote will set out important information about your Solar PV system and any other components included within our service and will state the price for the system fully installed as well as providing an estimate of how much your system will generate, what type of financial savings and financial benefit the system will deliver and how energy independent you can become.
- The figures detailed in the Quote are produced based on all the information we know at the time about your property, roof space, shading impacts and your annual energy consumption profile and are only estimates that do not constitute a guarantee of generation, savings, or financial benefit.
- You should ensure you fully understand your Quote, and that all the information that has been detailed within the Quote is accurate and contains no mistakes or errors.
- The contract will become binding once you sign to accept your Quote and make the initial payment.
- Once the contract is entered (i.e. written acceptance provided), a Survey appointment will be made with you. Following the Survey, we will confirm your property’s suitability for the Solar PV and/or battery storage system and will notify you if any additional works, other than the Works detailed in your Quote, will be required.
- If your property is suitable for the Solar PV and/or battery storage system detailed in your Quote, with no additional changes or amendments required, we will make arrangements with you for the installation Works and access equipment and/or scaffolding access.
- If changes are required to be made to the Quote or if your property is deemed as not suitable for Solar PV panels, we will follow the process as set out in clause 5.
5. Survey
- The 25% deposit covers the cost of the assessment of your property and verification of its suitability for the Solar PV and/or battery storage system we have quoted for. Payment of the deposit, our acceptance to carry this out, or our carrying out of the Survey do not constitute confirmation that your property is suitable for the Solar PV and/or battery storage system and your Survey Fee is non-refundable in such an instance.
- The Survey aims to identify the suitability of your property for the Solar PV and/or battery storage system we have quoted and will check the roof structure and its ability to carry a Solar PV system according to industry standard roof calculations. Should any concerns about the structure of your roof be identified, we will ask a structural engineer to review the calculations (at the homeowners cost). We do not take any responsibility for the structural integrity of the roof, the compliance of the electrical system at the property or the condition of the property. Any structural, electrical, or roofing pre-works will be the sole responsibility of the property owner. Our partner company MAS Developments Limited can quote these works for you.
- We will always aim to deliver the Solar PV and/or battery storage system as specified and priced in the Quote you have accepted. We provide your Quote prior to the Survey and because of this certain characteristics and values have been estimated or assumed. We estimate the performance of the Solar PV system by considering the capacity of the Solar PV system (kWp), the estimated solar irradiance based on location, the pitch and orientation of your roof and the shading factor. We calculate the performance in line with MCS standard calculations as detailed in the MCS Guide to the Installation of Photovoltaic Systems 2014.
- The performance estimate, expected generation, return or efficiency of the Solar PV system may change from the initial Quote, if for example;
- (a) the information you provide us about your property is incorrect; or
- (b) our Survey reveals additional information about the property which was not known to us at the time we provided the Quote, and at all times the estimate is not a guarantee of anything set out in it.
- If we are unable to provide the Solar PV and/or battery storage system as described in your initial Quote, we will contact you to discuss and agree any changes to your Quote, this may mean a change to the price in your Quote. If we cannot agree changes to your Quote or your property is deemed unsuitable for a Solar PV system, We or You will hold the right to cancel the contract. Details on cancellation are available in clause 3.
6. Changes to your Contract
- If you wish to make a change to the scope of Works set out in the agreed Quote after the contract has been entered, you will need to consult with us. We may be able to accommodate such changes provided they are technically possible, and any necessary provisions or permissions are in place. Any changes requested by you may mean extra costs to the agreed Quote. If we agree to the changes, we will issue you with a revised Quote. As per clause 3 your new Quote will include a new cancellation period of 14 (fourteen) days.
- If we discover during the Works that additional works are required, due to electrical, roofing or structural works that have been carried subsequent to the survey which directly impacts our ability to carry out the works we will tell you and ask how you wish to proceed. In this instance we shall;
- (a) Agree with you, any additional or varied works we need to carry out;
- (b) Agree with you and additional charges that may apply in these circumstances;
- (c) Issue you with a revised Quote, which would incorporate a new cancellation period in accordance with clause 3; and
- (d) If we are unable to agree to changes, you or we may cancel the contract as set out in clause 3.
7. The Installation Works
- All equipment related to, incorporated within or included as part as the Solar PV system and/or Battery Storage System we supply will;
- (a) be new and fit for purpose, unless otherwise stated; and
- (b) operate as we have described.
- We will use our specialist installers to carry out the works. Our supply chain consists of a mixture of employed personnel and subcontractors.
- Our sub-contractors are MCS certified and will hold relevant certifications according to their roles and responsibility. By entering in to this contract with us, you are agreeing to our use of sub-contractors to access your property and carry out the Works. We take full responsibility for the compliance and quality of Works completed by our sub-contractors.
- We will ensure our sub-contractors comply to all appropriate and relevant regulations and installer standards including; MCS MIS 3002, NIC/EIC 18th edition electrical standards and applicable health and safety requirements.
- During the installation Works you shall not allow any third party to tamper with, adjust or work on parts or any part of the Solar PV system and/or Battery Storage System.
- Upon completion of the Works, we shall give you a full Welcome Pack and handover of your Solar PV system and/or Battery Storage System and will provide you with details of the guarantees and warranty which apply to the Solar PV system and/or Battery Storage System. You will be asked to sign a Completion/satisfaction note as part of this handover to confirm that you are satisfied with the Works.
- Title and ownership of the Solar PV system and/or Battery Storage System shall pass to you once you have paid the price agreed for the Works in full. You shall be responsible for all care, maintenance and insurance of the Solar PV system and/or Battery Storage System from that point. We reserve the right to access the Solar PV system and/or Battery Storage System in order to maintain, remove or collect the system if you fail to make payment in full for the Solar PV system and/or Battery Storage System or if there is an unreasonable delay in making full payment.
8. Our Workmanship Warranty
- We warrant that the Solar PV system, Battery Storage System and the Works shall be free from defects for a period of 3 (three) years following the date when the Solar PV system and/or Battery Storage System was Commissioned (the “Warranty Period”) (our “Workmanship Warranty”)
- If you notify us of a defect with the Solar PV system and/or Battery Storage System or the works that appears within the Warranty Period then we shall (at our option) repair or replace the components or reconduct the Works, as necessary. A cosmetic issue shall not be considered a defect (for example wear or discolouration of components).
- 3 Our Workmanship Warranty shall not apply in situations where;
- (a) You have failed to operate and/or maintain the Solar PV system in accordance with our written directions set out in the Welcome Pack;
- (b) You allow any third party to tamper with, adjust or work on parts or any part of the Solar PV system; or
- (c) Your property and/or the Solar PV system is subjected to damage occurring through natural disasters, acts of God or due to human intervention, accident or negligence that is not caused by us.
- The components making up your Solar PV system are guaranteed by its manufacturer. These guarantees are set out in your Quote and we will provide you with access to any and all guarantee documentation relating to these components. We do not provide any additional guarantee for the Solar PV system and/or Battery Storage System.
9. Payment
- In exchange for the goods, service and Works carried out, you must pay us the price () for the Works as set out in the Quote together with any amendments in accordance with Clause 6.
- You will be invoiced for 25% deposit following the initial site survey. Then a further 35% will need to be paid 14 calendar days before installation. Once the Works have been completed you will be invoiced for the final 40% of the remaining balance set out in your Quote. This will need to be paid on the day of completion and the handover pack and equipment will be handed over to you.
- You will be issued a final receipt once we have received payment in full. If you do not make payment in full within the time set out in the invoice then we reserve the right to charge you interest at the rate of 5% above the Bank of England base rate. We may also be entitled to recover any additional costs or legal action taken due to your late payment.
10. Consents and Permissions
- Residential Solar PV installations generally benefit from “Permitted Development Rights” under planning laws and therefore will not usually require permissions. In some instances you may require a planning application to be lodged; these instances include (but are not limited to) installing Solar PV systems on a listed building. You are responsible for ensuring that any such permissions or consents required for your installation are in place prior to the Works starting.Residential Solar PV installations generally benefit from “Permitted Development Rights” under planning laws and therefore will not usually require permissions. In some instances you may require a planning application to be lodged; these instances include (but are not limited to) installing Solar PV systems on a listed building. You are responsible for ensuring that any such permissions or consents required for your installation are in place prior to the Works starting.
- By entering this contract, you are warranting that you are the owner of the property or have the express permission of the owner and that you have all necessary permissions and consents in place prior to the commencement of the Works.
- You are responsible for notifying your home, buildings and contents insurer that you will have a Solar PV system and/or Battery Storage System installed on your property.
- We are not responsible for any costs, charges or losses that you may incur due to failure to obtain any required consents, permissions or insurances.
- Whilst the plant, materials and equipment is within your property’s confines it is your responsibility for any theft, damage, loss while MAS SOLAR LTD are not on site.
11. Data
- We will only use your personal data in accordance our privacy policy, which is available here: https://www.mysoloenergy/privacy
12. Limitation of liability
- If a party suffers any loss or damage, as a result of the other party’s breach of this Agreement or negligence, the other party’s total liability to the suffering party will be limited to the Contract Price for each event that causes loss, or if there are a number of connected events that cause loss, a party’s total liability to the other will be limited to the Contract Price in total for these events.
- We will not be liable to you for:
- (a) any loss due to circumstances beyond our control (a force majeure event); or
- (b) any loss which is indirect, consequential, economic or financial including loss of profit, revenue, goodwill, business, contractor wasted expenses; or
- (c) any loss which was not or could not have been reasonably foreseen even if we, our employees, subcontractors, or agents did not follow this contract; or
- (d) any loss caused to you by the gas transporter or the electricity distributor in excess of the amount we are entitled to recover from the gas transporter or the electricity distributor on your behalf.
- Notwithstanding any other provision of this agreement, the liability of the parties shall not be limited in any way in respect of the following:
- (a) death or personal injury caused by negligence;
- (b) fraud or fraudulent misrepresentation;
- (c) any other losses which cannot be excluded or limited by applicable law;
13. Damage to property
- We shall repair or remedy any damage to your property that is caused by our or our sub-contractors’ failure to carry out the Works in a professional manner and to the best of our skill and care. However, if you decide minor redecorations or touching up are necessary following the Works, these shall be your responsibility
14. Smart Export Tariffs
- After your Solar PV system has been Commissioned and when we hand it over to you, we will provide you with a completed MCS certificate (should you wish to export back to the grid) that will verify that your Solar PV system meets the required standards. Your MCS certificate will also be live on the MCS database. Your MCS certificate will be required to make any applications for a valid Smart Export Tariff with “SEG” obligated energy suppliers.
15. Notices
- All notices served under this Agreement shall be in writing and shall be sent to the respective parties at the following addresses, or to such other addresses as may be designated by the parties in writing from time to time in accordance with this Clause 15, by email as a PDF attachment or in writing.
- To MAS Solar Limited (by mail): FAO: mysoloenergy Team MAS Solar Limited, 9 St. Georges Yard, Farnham, England, GU9 7LW
- To MAS Solar Limited (by e-mail): aimee.tan@mysoloenergy.com
- All notices shall be deemed received
- (i) if given by hand, immediately,
- (ii) if by email, the second Working Day at 9am following transmission
- (iii) if given by registered mail, the second day following posting, or
- (iv) if given by express courier service, the second day following dispatch.
16. Complaints
- We hope you don’t have any reason to complain about our service or have any disputes with us relating to the contract. In the instance that you do have a complaint or wish to open a dispute, please contact us in the first instance so we can attempt to resolve the issue or dispute informally. Please see our Complaints Policy for more details.
- In the unlikely event that we are unable to resolve the issue or dispute informally, we will discuss with you the most effective way of resolving the issue using mediation or arbitration dependent on the nature of the dispute.
17. Additional Conditions
- Although Solar PV systems generally require little or no maintenance, there are parts to a Solar PV system that may require servicing or replacement during the lifetime of the Solar PV system. We are not responsible for such servicing or replacement, but please contact us if you would like more guidance or information.
- We may transfer, subcontract, assign or novate any or all of our rights or obligations under the contract without your consent. This will not affect your rights under the contract.
- You may not transfer or assign or novate the contract or any of your rights under it without first obtaining our written consent.
- If any part of this contract is declared invalid or is void or unenforceable, the validity of the rest of the contract will not be affected.
- Notices to you under this contract will be sent by post or hand delivered to the billing address, or in the case of email to the last known email address that you have provided. We will treat such notices as having been received 2 (two) days after we have sent it to you unless we receive evidence to the contrary.
- If we do nothing, or delay acting, when you breach the contract, we will still be entitled to take prompt action to enforce a similar or subsequent breach of the contract by you.
- The laws of England and Wales apply to this contract as appropriate to the location of the property. If the location of the property is in Scotland, the laws of Scotland shall apply.
- MAS Solar Limited is authorised and regulated by the Financial Conduct Authority and our firm reference number is 935278. We act as a credit broker not a lender and offer consumer finance from a lender.